Software Help Online aims at resolving/providing online solutions to different queries/problems that users of designated personal computers and peripherals may encounter while using it. The users of this Service while creating their profile on the Portal for this purpose may be providing their personal details/information. This Policy is to communicate that we respect your privacy, and we assure you that we will maintain and use this information responsibly. This Policy applies to Software Help Online's Customers, persons employed by or otherwise affiliated with Software Help Online's Customers, prospective Customers, any persons that visit Software Help Online's Website, persons who receive commercial communications sent on behalf of Software Help Online, and persons submitting employment inquiries to Software Help Online. We agree not to process personal information in a way that is incompatible with the purposes stated herein.
This Policy applies to information that is obtained by Software Help Online whether through electronic or print communications. Software Help Online respects your privacy and is committed to protect the personal information that you share with us. Software Help Online requests certain personal information as identified herein. Do not provide Software Help Online with additional personal information unless you are requested to do so.
Personally Identifiable Information ("PII") means any information relating to an identified natural person, or a natural person that can be identified directly or indirectly, by reference to an identification or account number, name, image, address, email address, telephone number, biographical information, or one or more factors relating to physical or social media identity.
Consent: We will request your consent through consent form by an online process and record your response on our CRM system. Where consent is the lawful basis for our processing, you have the right to withdraw your consent to this particular processing at any time.
General Browsing: Software Help Online gathers navigational information about where you go on our Website. This information allows us to see which areas of our website are most visited. This helps us improve the quality of visitors' online experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable aggregate information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our Web site (such as the time of your last visit to a page on our site).
Registration and Transactions: Any PII you voluntarily provide to us at this Website when you establish or update an account, purchase service plans online or request information is maintained in private files on our secure Web server and our internal systems. This information is used to enable Software Help Online to deliver services to you. Software Help Online currently uses the Secure Sockets Layer (SSL) protocol to safeguard your information, including your credit card number, during online transactions.
Software Help Online does not publish credit card information in any form of communication in any media (Website, chat, testimonial, remote support, email and voice) or on its server.
System Information: Software Help Online does not access or otherwise open any PII (such as the contents of personal documents, photos, or web browsing history) stored on a Customer's personal computer unless authorized Services require access. The data collected from the PC includes items such as:
You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Website, Software Help Online, its employees, the Website, and the public. Software Help Online does not sell, rent or trade your e-mail address to third parties. Your PII may also be used by us and our parent, subsidiaries, affiliates, vendors, joint venturers, and/or partners for Website data analysis, fulfilling orders, processing payments, or, monitoring site activity, conducting surveys, and administering e-mails, and to provide you with additional content, information, and/or services. . If PII is provided to any of these third parties, they may not use or disclose your PII for any other purpose. We will not share your PII with unauthorized third parties.
To ensure compliance Software Help Online will:
The right to:
In case of any query regarding the processing of your personal data or wish to update your Personal Information, please do not hesitate to write to us at firstname.lastname@example.org
Member Account, Password and Security: If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Software Help Online immediately of any unauthorized use of your account or any other breach of security. Software Help Online will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Software Help Online or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your PII including billing and shipping information by logging into your account.
When you create or change your account, we will send a message to the email address confirming the changes made and options you have chosen. Software Help Online periodically distributes an e-mail newsletter, and you choose whether you want to receive a newsletter from us when you create your account. If you later decide not to receive the newsletter, you can remove yourself from the mailing list at any time.
Forgotten, Lost or Stolen Information: If you have forgotten your password, we provide a mechanism that e-mails your password to you. Since the "forgot my password" feature sends your password to the email address that you used for registration, do not use an email address that can be accessed by others that you would not want to see or change your Software Help Online account information.
Onward Transfer: As referenced above, Software Help Online may transfer or share your PII with an authorized third party that provides at least the same level of privacy protection as Software Help Online's. In addition, information about our Customers, including their PII, will be disclosed as part of any merger or acquisition, creation of a separate business or the sale or pledge of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which PII would be transferred as one of the business assets of Software Help Online.
Access: Software Help Online provides Customers with access to their PII that Software Help Online holds. Software Help Online agrees that Customers may correct, amend, or delete that information where it is inaccurate, except where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question, or where the rights of persons other than the individual would be violated.
Data Integrity: Software Help Online will collect PII that is relevant for the purposes for which it is to be used. Software Help Online takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current. We are also committed to employing reasonable technology in order to protect the security of our Website. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your PII from loss, misuse, alteration or destruction, and, where possible, will ask that any authorized third parties with whom we may share or transfer such information take comparable steps to protect that security.
Children: Software Help Online's Website does not target and is not intended to attract children under the age of 13. We do not knowingly solicit personal information from children under the age of 13 or send them requests for Personal Information.
Do Not Track Requests: The Website does not respond to browser-based, Do Not Track requests or signals. Further, Company does not allow other parties to collect PII over time and across different websites when a Customer or user accesses the Website.
Third Party Sites: Software Help Online's Website contains links to other sites operated or maintained by third parties. We are not responsible for the privacy practices or the content of such website. We will not share your PII with unauthorized third party websites. Some of these third-party sites may be co-branded with a Software Help Online logo, even though they are not operated or maintained by us. Although Software Help Online chooses its affiliates carefully, Software Help Online is not responsible for the privacy or security practices of websites operated by third parties. We encourage you to learn about the privacy policies of third party or co-branded websites.
Enforcement: Software Help Online periodically verifies that the Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and in conformity with applicable laws. We encourage interested persons to raise any concerns with us using the contact information above. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of PII in accordance with the principles contained in this Policy and the Terms and Conditions.