Software Help Online maintains separate refund policies based on the type of Plan purchased.
Subscription Plan Refund:
For Subscription Plans (Annual or other Unlimited Service Plan time periods), refund requests will be honored within the first 30 days of the subscription. Post 30 days, if Software Help Online has successfully resolved one or more cases, the Subscription Plan fees may not be fully refundable.
Single-Incident Plan Refunds:
For Single-Incident Plans,
- Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
- A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Software Help Online technician. If a refund request is not received within 7 days, the Single-Incident Plan will not be honored for a future issue/incident.
Typical issues we cannot resolve (but not limited to this list only)
- Hardware Issue – RAM, Hard Disk, Mother Board, Battery, sound card replacement, Cable for PC/Laptop or Printer, No BSOD due to overheat etc. Software – Operating System and Office Products (If CD is Not Available), Paid Antivirus installation (If CD / Key Not available), Financial Software setup, Window Administrator Password / Bios Password Recovery etc. are not supported.
- Phones support.
- Gaming Console.
- VPN or Domain system Support not covered.
- Mail Exchange Support not covered.
- IP TV Support or TV internet support not covered.
Changes to this Refund Policy
Software Help Online reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such update or other modification at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified.